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Customer Service

Welcome to Lane's Professional Car Products, a subsidiary of Fast Lane Mobile Wash & Detail, LLC, based in St. Louis, Missouri.

Lane's exclusive line of professional detailing products were developed to give us the best results in our auto detailing business. We're excited to be able to offer our products to you, along with professional detailing tools and equipment that will guarantee you the same high quality results at home that our auto detailing customers demand.

Each of our items have been hand selected for quality, durability and ease of use in cleaning and protecting your car. Lane's offers the best auto detailing products on the market, and we back them up by guaranteeing your satisfaction.


Lane's Customer Service FAQ Links: Contact Lane's Professional Car Products
  • E-mail is the best way to contact us. We check e-mail every day and respond as fast as we can. You should have a reply within one business day.
  • E-mail Lane at lane@lanescarproducts.com.
  • For questions related to our website please E-mail Kim, our webmaster, Kim@lanescarproducts.com.
  • If you have a question about your order, please make sure your e-mail includes your name and order number.
  • Call Toll Free 1-866-798-9011 (USA).
  • Call 1-636-394-8600 (Canada).
  • Phone hours are weekdays (Monday - Friday) from 8:30 a.m. to 5:00 p.m. CENTRAL time. We observe daylight savings time.

MAILING ADDRESS:
Lane's Car Products
16366 Westwoods Business Park
Ellisville, MO 63021 USA


Guaranteed Satisfaction

  • Your satisfaction is guaranteed!
  • Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment.
  • Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under "RETURNS".
  • Have questions? Need help? E-mail us at info@lanescarproducts.com or call 1-866-798-9011.

Your Privacy is Protected

  • Protecting your personal information / privacy is very, very important to us.
  • Lane's Car Products does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
  • We send out e-mail notifications on products, special promotions, etc. from time to time.
  • If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.
Ordering from Lane's Professional Car Products
  • Credit card orders are accepted on-line or by phone.
  • We accept American Express, Visa, MasterCard, and Discover
  • We now accept PAYPAL.
  • Money orders and Cashier's Checks will be accepted.
  • All orders outside the U.S.A. should be credit card orders or in U.S. funds.
  • We DO accept personal checks but your order will not be shipped until we are in receipt of funds.

    ORDERING OVER THE INTERNET:
    • Ordering over the internet is safe, easy, and totally secure. When you order from Lane's Professional Car Products over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
    • Internet Explorer users should see the LOCK (secure) symbol when you check out.
    • Firefox users should see the unbroken key symbol when you check out.
    • Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.
    • Please note: some quantity discounts, free shipping on certain internet specials, and shipping costs on international orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice.

    ORDERING BY TELEPHONE:
    • Our phone hours are from 8:30 A.M. - 5:00 P.M. Central Time. Monday - Friday (except for major national holidays).
    • Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-866-798-9011.

    ORDERING BY MAIL:
    • When you order by mail, please be sure to include all item #'s and the full item name and price, as well as your name address, phone and e-mail (if available). Include standard shipping per the shipping rate scale.
    • Outside the 48 States? Please call us for a shipping quote prior to mailing your order. You may send payment by credit card of money order.
    • Please note: We DO accept personal checks but your order will not be shipped until we are in receipt of funds.
Quantity Pricing & Discounts
    We do offer Quantity Pricing & Discounts. Contact Us for more information.

Price Changes
    Prices in this catalog are subject to change without notice. Please e-mail us if you have any questions about prices.
Use of Products
    All of our products are designed for use in the United States. It is your responsibility to use them in compliance with all local laws. Some restrictions may apply. Not all items can be shipped by all methods or to all addresses.

Reporting Damaged Goods or Lost Shipments

  • DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
  • Please e-mail us at fastlanemwd@aol.com or call us at 1-866-798-9011 in case of damaged or lost shipments.