| Lane’s® Professional Car Products Shipping & Information Page Welcome to Lane’s® Professional Car Products, a subsidiary of Fast Lane Mobile Wash & Detail, LLC, based in St. Louis, Missouri. Lane’s® exclusive line of professional detailing products were developed to give us the best results in our auto detailing business. We're excited to be able to offer our products to you, along with professional detailing tools and equipment that will guarantee you the same high quality results at home that our auto detailing customers demand. Each of our items have been hand selected for quality, durability and ease of use in cleaning and protecting your car. Lane’s® offers the best auto detailing products on the market, and we back them up by guaranteeing your satisfaction.
Lane’s® Customer Service FAQ Links:
- Contact Us
by e-mail, phone, snail mail
- Satisfaction guaranteed, returns,
exchanges,
damages
- Privacy,
your personal information
is protected by our
privacy guarantee.
- Ordering, pay methods, how to order
- Shipping Info,
free shipping,
shipping methods,
shipping rates,
delivery time, express shipping, Local Pick-up
- Testimonials
Contact Lane’s® Professional Car Products
- E-mail is the best way to contact us. We check e-mail every day and respond as fast as we can. You should have a reply within one business day.
- E-mail Lane at lane@lanescarproducts.com.
- For questions related to our website please E-mail Kim, our webmaster, Kim@lanescarproducts.com.
- If you have a question about your order, please make sure your e-mail includes your name and order number.
- Call 1-866-798-9011 (USA).
- Call 1-636-394-8600 (Canada).
- Phone hours are weekdays (Monday - Friday) from 8:30 a.m. to 5:00 p.m. CENTRAL time. We observe daylight savings time.
MAILING ADDRESS:
Lane’s® Car Products
16366 Westwoods Business Park
Ellisville, MO 63021 USA
Guaranteed Satisfaction
- Your satisfaction is guaranteed!
- Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment.
- Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under "RETURNS" listed below.
- Have questions? Need help? E-mail us at info@lanescarproducts.com or call 1-866-798-9011.
Your Privacy is Protected
- Protecting your personal information / privacy is very, very important to us.
- Lane’s® Car Products does NOT sell or rent our customers names, addresses or e-mail addresses to anyone.
- We send out e-mail notifications on products, special promotions, etc. from time to time.
- If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.
Ordering from Lane’s® Professional Car Products
- Credit card orders are accepted on-line or by phone.
- We accept Visa, MasterCard, and Discover
- We now accept PAYPAL.
- Money orders and Cashier's Checks will be accepted.
- All orders outside the U.S.A. should be credit card orders or in U.S. funds.
- We DO accept personal checks but your order will not be shipped until we are in receipt of funds.
ORDERING OVER THE INTERNET:
- Ordering over the internet is safe, easy, and totally secure. When you order from Lane’s® Professional Car Products over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
- Internet Explorer users should see the LOCK (secure) symbol when you check out.
- Firefox users should see the unbroken key symbol when you check out.
- Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.
- Please note: some quantity discounts, free shipping on certain internet specials, and shipping costs on international orders may NOT be shown on this confirmation, but WILL be reflected on your final invoice.
ORDERING BY TELEPHONE:
- Our phone hours are from 8:30 A.M. - 5:00 P.M. Central Time. Monday - Friday (except for major national holidays).
- Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-866-798-9011.
ORDERING BY MAIL:
- When you order by mail, please be sure to include all item #'s and the full item name and price, as well as your name address, phone and e-mail (if available). Include standard shipping per the shipping rate scale.
- Outside the 48 States? Please call us for a shipping quote prior to mailing your order. You may send payment by credit card of money order.
- Please note: We DO accept personal checks but your order will not be shipped until we are in receipt of funds.
Quantity Pricing & Discounts
- We do offer Quantity Pricing & Discounts. Contact Us for more information.
Price Changes
Prices in this catalog are subject to change without notice. Please e-mail us if you have any questions about prices.
Shipping Information
- Federal Express (FedEx) and United Parcel Service (UPS) are our standard methods of shipment to all areas within the Continental U.S.
- Most orders ship out via FedEx and UPS the same business day (M-F) received.
- FREE SHIPPING - We pay FedEx and UPS ground shipping cost on all orders of $100 (except as noted on individual product page) or more to destinations within the continental United States (lower 48 states).
- International orders take longer. We will contact you by e-mail if we have any questions regarding your order, or if there will be a significant delay in processing your order.
- Shipments to Alaska, Hawaii and US Territories will be billed at the actual shipping cost.
- Shipments going to APO's, FPO's and P.O. Boxes will be shipped via the US Postal Service regardless of shipping option chosen.
Shipping Methods / Options -- Domestic (USA)
- We use FedEx and UPS Ground to ship to most addresses in the continental US.
- FedEx Home Delivery, FedEx Commercial Ground and UPS "Ground" Service are available to Alaska (AK), Hawaii (HI), and even some U.S. Territories, although it is slower.
Express Shipping, Next Day and 2-Day Air packages
- On FedEx Priority Overnight, FedEx Standard Overnight, UPS Next Day and FedEx 2-Day Air and UPS 2nd Day Air shipments we make all efforts to ship the same day you order.
- Orders received after 2 pm CT may not ship until the next Business Day.
- We will contact you if any additional delays are necessary.
- Large, bulky, or heavy items may incur additional Express (air) Shipping charges.
- Please be sure you have provided DAY TIME contact information.
- The Express (air) Shipping rates in the chart below are averages. They may not reflect the cost of shipping the items you order to your address. Our web site will post an average cost for Express Shipping. This cost will be adjusted up or down to the ACTUAL cost of shipping your package via FedEx Priority Overnight, FedEx Standard Overnight, UPS Next Day Air, FedEx 2-Day Air and UPS 2nd Day. If these charges exceed the "average" by more than 10% you will be contacted via e-mail and/or phone to approve the shipping charges. Please be sure you have provided DAY TIME contact information. If we cannot reach you the shipping of your package may be delayed.
Local Order Pick-Up in the Metro St. Louis Area
- Arrange to pick-up your order at our offices in Ellisville, Missouri.
- Contact Us for more information on local pick-up.
Please feel free to contact us for a shipping estimate.
|
Service |
Shipping Time |
Order Amount |
Average Shipping Cost |
|
FedEx Home Delivery, FedEx Commerical Ground and UPS Ground |
1-5 Business Days - 48 States |
$34.99 or less |
$7.50 |
|
FedEx Home Delivery, FedEx Commerical Ground and UPS Ground |
1-5 Business Days - 48 States |
$35.00-$74.99 |
$10.50 |
|
FedEx Home Delivery, FedEx Commerical Ground and UPS Ground |
1-5 Business Days - 48 States |
$75.00-$99.99 |
$13.50 |
|
FedEx Home Delivery, FedEx Commerical Ground and UPS Ground |
1-5 Business Days - 48 States |
$100.00+ |
FREE** |
|
FedEx 2-Day Air and UPS 2nd Day Air |
2 Business Days - All US Addresses |
Contact Us for more information.
|
At least $16.00 |
|
FedEx Priority Overnight, FedEx Standard Overnight and UPS Next Day Air |
1 Business Day - All US Addresses - Saturday Delivery available via FedEx. UPS charges an additional $10-15 to most areas for Saturday Delivery |
Contact Us for more information.
|
At least $28.00 |
**Exceptions to Free Shipping Policy noted on Individual Product Pages.
International Shipping Options
- We ship to all US addresses, including military addresses (APO, FPO) and US Territories, as well as all Canadian addresses.
- We do ship to other international destinations. Please Contact Us for shipping quotes outside of the US. All addresses outside of the US48 pay the exact cost of shipping and additional fees as required by law.
- NOTE: When ordering on-line our website applies an average shipping cost for the shipping method you choose. We will adjust the cost before your credit card is charged.
- Please feel free to contact us for a shipping estimate.
- We ship via FedEx, UPS and USPS Airmail.
- OUTSIDE THE USA -- FREE Shipping is not available outside of the US48. You pay the exact cost of shipping your Air Package. Since exact cost cannot be determined until your order is ready for shipment and shipping cost vary greatly by destination and weight, the charges shown in the table below and on your invoice represent the "Average Cost" of shipping a sample package using the service you select. Your credit card will be charged exact cost of shipping your order. If your cost exceeds the "average" by more than 15% you will be contacted via e-mail to approve the shipping charges.
Use of Products
All of our products are designed for use in the United States. It is your responsibility to use them in compliance with all local laws. Some restrictions may apply. Not all items can be shipped by all methods or to all addresses.
Reporting Damaged Goods or Lost Shipments
- DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
- Please e-mail us at fastlanemwd@aol.com or call us at 1-866-798-9011 in case of damaged or lost shipments.
Returns & Exchanges
- Return any unsatisfactory item within 30 days of the invoice date for credit to your account of the price of the product minus shipping. Returns for Vector, Rubbermaid, Black & Decker, WEN, Mytee Products, CAM Spray, Car Audio and Car Video require a RGA number to return items. Please call 1-866-798-9011 prior to returning same to obtain the necessary RGA number and address to ship package.
- Returns other than Vector, Rubbermaid, Black & Decker, WEN, Mytee Products, Car Wheels, Coverking, CAM Spray, Car Audio, Car Video, Wheelskins should be shipped via FedEx, UPS or insured Parcel Post to:
Returns
Lane’s® Car Products
16366 Westwoods Business Park
Ellisville, MO 63021
- Coverking Custom made products may NOT BE RETURNED for credit.
- Coverking Products which are NOT custom may be returned for credit within 30 days of receipt, if the product is in new, resellable condition. Such products must be issued an RGA number. To obtain an RGA number, email fastlanemwd@aol.com. Include your fastlanemwd-store order number, your contact information, and a brief description of the reason for return.
- With all returns, please include:
your name, shipping address, credit card number and expiration date, a copy of your invoice and an explanation of what you want done with your return - for example, refund your credit card, exchange for another item, etc. If you are requesting to return, you will receive the product cost minus the shipping costs.
- All manufactured car accessories (i.e. Vector, Rubbermaid, Black & Decker) will require a 15% restocking fee and the actual freight cost for both directions should the item be returned for anything other than damaged goods and must be returned within 30 days of the order date.
- All WEN manufactured car accessories will require a 20% restocking fee and the actual freight cost for both directions should the item be returned for anything other than damaged goods and must be returned within 30 days of the order date.
- All Mytee Products carpet extractors and accessories will require a 15% restocking fee and the actual freight cost for both directions should the item be returned for anything other than damaged goods. The carpet extractors and accessories will not be returned if they have been used and are not defective and must be returned within 30 days of the order date.
- All car video and audio accessories will require a 20% restocking fee and the actual freight cost for both directions should the item be returned for anything other than damaged goods and must be returned within 30 days of the order date.
- On All OE Wheels there are NO returns after 14 days, min. $35 restocking fee.
Customer is responsible for returns undamaged and in new condition. Shipping non-refunded. Mounted wheels/tires are NOT returnable. CHECK YOUR ORDER AS SOON AS YOU RECEIVE IT. APO, FPO, AE, and all international orders require additional shipping. Call for rates before placing order.
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Customer Service
